Responsible Gambling: Account Limits and Breaks
Participation is for adults aged 18 and over. Personal time and entertainment budgets can be set before playing. Cool Off lasts until its set expiry; self-exclusion has a separate period and requires Customer Support contact afterwards.
Responsible gambling starts with a spending amount and a finishing time set before play. Participation is for adults aged 18 or over. Personal reminders can support that planned stopping time, while a deposit amount should come from the money allocated to entertainment.
An operator Cool Off lasts until its expiry, when ordinary login resumes. Self-exclusion follows its own period; Customer Support contact is required after that period ends.
Time, spend and account breaks
- 01
Personal spending amount
An entertainment budget is set before depositing or staking. Depositing funds the account; a bet or ticket spends part of that money. A deposit adds to the available balance, while cash wagering measures money staked on games. These amounts also have different roles in promotional qualification.
- 02
Finishing time
A phone or clock reminder can mark the time allocated to play. This is a personal planning action.
- 03
Cool Off period
Ordinary account access resumes when the selected break expires.
- 04
Self-exclusion period
Customer Support contact follows the exclusion’s expiry. That access condition differs from the automatic end of a Cool Off.
Plan your spend and finishing time
Deposits fund the account, while stakes pay for particular bets or tickets. Setting an entertainment budget before either action gives a personal spending limit for that activity. A set finishing time provides the corresponding time boundary.
Personal reminders on a phone or clock can mark that stopping time. Adults can finish play at that point and leave further gambling as a separate decision for another day.
Take a break or choose self-exclusion
Cool Off is an account break with a set expiry. Ordinary login becomes available again when the period ends.
Self-exclusion has a different access condition. Once its selected period expires, Customer Support must be contacted about the account.
Account breaks and support
Twenty-four-hour operator support handles questions about the account’s break status. Account state and expiry show whether the enquiry concerns Cool Off or an exclusion, and that determines which access condition applies to the membership.
Time and entertainment spend are decisions made before deposits, tickets or bets. Planned finishing times and entertainment amounts give adults concrete boundaries.